Warranty Disclaimer

Liwa Scooter Warranty Policy

(Professional English/Arabic Version)

English Version

Warranty Coverage
Liwa Scooter provides a 12-month limited warranty for batteries and motors against manufacturing defects. Coverage requires:
✅ Original proof of purchase (email receipt from Chen@9salik.com)
✅ Intact product serial numbers
✅ Compliance with user manuals

Service Solutions

Free troubleshooting guidance via video call
Replacement parts shipped within 7 business days
Functional equivalent exchanges for defective accessories

Warranty Exclusions
❗ Water damage (riding in rain/puddles >4cm)
❗ Physical impact (drops, collisions, vandalism)
❗ Unauthorized modifications or repairs
❗ Commercial/resale use
❗ Natural wear (tires, brake pads, grips)
❗ Improper storage causing corrosion

Claim Process

Email Chen@9salik.com with:
- Purchase receipt
- Product serial photos
- Defect video demonstration
Our team assesses within 72 hours
Customer covers inbound shipping costs
Liwa handles replacement shipping

Important Disclaimers

Warranty void if safety stickers removed
Refurbished parts may substitute unavailable items
Liability limited to product replacement value
Non-transferable; original purchaser only

"Your adventure, our commitment"